Q: How do I place my order via Royal Selangor website?

Step 1: Select the items you wish to purchase and click on 'Add to cart'. Then, proceed with the checkout process.

Step 2: At checkout, you may opt for a fast checkout by signing in to your Customer or Corporate

Step 3: Upon completing the shipping and billing details, click the 'Submit' button and proceed with payment after keying in billing details.

Step 4: After selecting a payment method ( Visa, MasterCard, or Paypal) , you will be asked to key-in your pin number in a popup screen. For security
reasons, you will be required to key in the last 3 digits found behind your credit card for authentication.

Step 5: Once completing the payment procedures, your invoice will be shown on screen. Please print this as your copy.

Upon completion of these 5 steps, your secured order form will reach us and we will proceed to process your order.

Q: Is it safe to order through Royal Selangor website?

Yes, we guarantee the security of our service and our website. Our secure socket layer (SSL) software is the industry standard and among the best
software for secure commerce transactions. It encrypts all of your personal information. All e-mails sent to us are also encrypted to ensure maximum
security. On top of that, when you send us your payment details, it is encrypted during transmission and sent directly to our merchant bank.

Q: Will Royal Selangor confirm my order by return e-mail?

Definitely. When you list your e-mail address on the order form, we will send you a confirmation message immediately.

Q: Can I check the status of my order?

Simply click on 'Track my order', fill in your order number and select your shipping destination. You will also be able to track your order using your
consignment number. We will email you your consignment number as soon as we send your items out for delivery.

Q: What is the currency used on my purchases?

The $ denotes US$ on this website. All other currency signs shown as you access the website are as follows:
£ denotes Pound Sterling
€ denotes Euro Dollar
¥ denotes Japanese Yen

AUD denotes Australian Dollars
SGD denotes Singapore Dollars
RM denotes Malaysian Ringgit
RMB denotes China Yuan Renmimbi

If you are shipping to a different country, then choose a Shipping Country at the 'Select Your Country' box on the top right hand corner of the page.
Prices then will be shown for the country that you've selected.

Prices and charges used at checkout page are based on prices and charges of the country where items will be shipped to. The shopping cart will
automatically pick up the prices of the respective countries upon checkout.

Q: How do I pay for my online purchase?

We accept Visa, Mastercard and Paypal. You can also pay for your order using your e-Voucher.
We do accept telegraphic transfers, bank drafts, American Express charge cards and local cheques for large Corporate Orders. Please e-mail our Customer
Services for any of these payment methods.

Q: How do I use my e-gift certificate / e-voucher?

Here is a step by step guide on how to use your e-Voucher:
Step 1. Sign in to our website. You must already have an account with us for us to store your e-Voucher.
Step 2. Click on 'Your e-Voucher'. Your e-Voucher's value and expiry date will be shown on screen.
Step 3. Click on the 'Activate' button beside your e-Voucher. If you have more than one e-Voucher, you may choose to use either one.
Only one e-Voucher can be used per order.
Step 4. Your e-Voucher amount will be shown on the shopping cart at the top right hand corner of every page. You may continue to shop and the
amount will be deducted at Checkout.
Step 5. If there is any balance on your e-Voucher, you may re-use it again on your next visit. Please follow through the process and activate your
e-Voucher every time you sign on. Please note the expiry date.

Q: Can the items be shipped internationally?

Royal Selangor is able to ship anywhere in the world and shipping charges are for purchases over a certain value.

Q: Can Royal Selangor deliver a gift to someone in a different country from me?

Yes, we can. When you have placed your order, just fill in your details at the Billing section and the receiver's details at the Shipping section. We will
deliver the gift according to the shipping address given by you.

Q: How long will it be until I receive my pewter?

You should be receiving your pewter within one week from the day you placed your order. Please be reminded that sending your item to an address
without a recipient present may cause delays in delivery. It is always recommended that you send your item to an office address.

Q: Is the delivery charges going to cost me an arm and a leg!

Surprisingly not! In fact we are giving FREE delivery charges if your total order is above a certain value. For information on shipping charges and free
delivery charges, please click here.

Q: Which shipping services does Royal Selangor use?

For online orders, we use either FedEx or DHL Express. Click here to find out more about shipping.

Q: Do I have to pay for duties and taxes and how do I pay them?

The prices of our products do not include taxes and duties or any other additional charges (VAT, GST etc) incurred at the destination's country except for
Singapore, Australia, China, Malaysia, Japan and most countries in Europe. Prices shown for these countries are tax inclusive. The payment for duties
and taxes for all other countries will be billed on behalf by our courier partners upon delivery of the parcels. This arrangement is as such due to the vast
difference between each nation's tax and import laws, which we do not have control of. If you are unsure of the implications, please feel free to contact us
or your country’s Tax and Customs Department.

Q: How do I cancel or change an order?

Please contact us as soon as you realize that you need to cancel your order. If your order has already been processed, it may be too late to cancel or change
the delivery.

Q: What is Royal Selangor's return policy?

If you are not completely satisfied with your purchase, you can send it back to us within 14-days from the date of receipt. All returns and exchanges must
be new, unused, and contain all original packaging and accessories. A form of personal identification may be required. You will be credited your refund
less shipping and any related duties and taxes. Click here to view the return policy.

Q: Can I ask for a replacement if the item is damaged or defective?

Yes, we will provide a new replacement as long as the item is damaged due to our negligence or bad handling by the courier service during the shipping
process. Please contact us as soon as you find out the defect to allow us to investigate the source of the damage. You can write to us and include a photo
of the damaged item.